200+
Employees & Managers Served
50+
Workshops Conducted
400+
Onboarded & Trained Professionals
Regional Training Manager Highlights 2017-2021
I facilitated impactful leadership development workshops, branded as "Launch," which included:
G.R.O.W. Coaching Model (Goal, Reality, Options, Way Forward)
SBI Feedback Model (Situation, Behavior, Impact)
Differentiating Managers and Leaders
Addressing Followers’ Needs
Driving Engagement
Recognizing Performance
Practicing Radical Candor
I spearheaded the development of Extra Space Storage’s first virtual onboarding program, setting a new benchmark for best-in-class orientation. This initiative introduced blended learning and virtual instructor-led training formats to the company.
In addition, I designed sales processes that significantly contributed to surpassing sales goals. Notably, I led the company with an average of 10 Google reviews per month per store and achieved a 61% reservation-to-rental conversion rate, surpassing the company’s goal of 55% in 2020.
I created a development program for field team members, leading to the successful promotion of three field trainers to corporate positions.
As a manager, I staffed and oversaw a team of 22 field trainers across the Pacific Northwest and the Rocky Mountains, and I implemented division-level sales strategies that impacted over 200 employees.
I partnered with Operations to develop and facilitate “Train the Trainer” sessions for 18 District Managers, enhancing leadership and training capabilities at the district level.
Director of Training & Development Highlights 2021-2022
Pioneered the introduction of blended learning and virtual instructor-led training, marking a first for the organization.
Launched new hire onboarding and training surveys, providing actionable insights for continuous improvement.
Overhauled the Franchisee onboarding and ongoing training program, achieving an 82% satisfaction rating.
Developed comprehensive software training for the newly implemented Kube suite, reducing help desk tickets by 42 per month.
Enhanced the consultative sales process, driving a 6% year-over-year increase in office rentals.
Global Talent Development Program Manager Highlights 2022-2024
Designed and implemented the first centralized onboarding experience globally, achieving a 90%+ positivity rating across all survey categories.
Developed the first global foundational product training for new and existing employees, fostering knowledge consistency and alignment.
Attained 95% completion in 2023 and 97% in 2024 for compliance, safety, and security training, enabling Docebo's FedRAMP qualification.
Managed Employee Resource Groups and led all DEIB initiatives, including the creation of the first governance plan, which contributed to top-three engagement scores in annual surveys for 2023 and 2024.
Played a key role in launching the Docebo Coding School and introduced its first mentorship program, earning a 76% satisfaction rating from participants.
Designed and launched Docebo’s first global employee recognition initiative.
Established a clear process for employees to propose nonprofit partnerships, known as the Docebo for Good Policy, enhancing the company’s community engagement.
Delivered training for People Leaders on Docebo’s first performance management system and conducted workshops covering essential topics:
- G.R.O.W. Coaching Model (Goal, Reality, Options, Way Forward)
- SBI Feedback Model (Situation, Behavior, Impact)
- Radical Candor
- Manager vs. Leader Dynamics
- Effective Verbal and Written Communication
- Business Writing
- Change Management
©Copyright. All rights reserved.
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.